You can make a reservation by contacting us via phone, email, or through our website enquiry form. Our team will confirm availability and provide a tailored quote based on your travel needs.
We recommend booking as early as possible, especially during peak seasons, weekends, or school holidays. Advance bookings help ensure vehicle availability and preferred travel times.
Yes, changes or cancellations can be made by contacting our customer service team. Modifications are subject to availability and may result in price adjustments.
Yes, a deposit is usually required to secure your booking. The remaining balance must be paid before the journey date, as agreed during booking.
We accept bank transfers and other agreed payment methods. Details will be provided at the time of booking.
Full payment is typically required before the journey date. Payment deadlines will be clearly communicated during the booking process.
Our quotes are transparent. However, additional charges may apply for extra mileage, waiting time, changes to the itinerary, or special requests.
Yes, all customers receive an invoice and payment confirmation for their records.
We require details such as pickup and drop-off locations, travel dates, passenger numbers, contact information, and any special requirements.
Passengers should be ready at least 15–30 minutes before departure to avoid delays and ensure a smooth start to the journey.
Yes, reasonable luggage is allowed. Food and drinks may be permitted depending on the vehicle and journey type – please confirm this at the time of booking.
We aim to accommodate special requirements where possible. Please inform us in advance so appropriate arrangements can be made.
Refunds depend on the notice period provided before cancellation. Specific terms will be outlined at the time of booking.
Cancellations made well in advance may qualify for a full or partial refund, while late cancellations may incur charges.
If a service disruption occurs due to circumstances within our control, we will offer an appropriate refund or alternative solution.
Approved refunds are usually processed within 7–10 working days, depending on the payment method used.
