You can easily make a reservation through our website, mobile app, or by contacting our customer service. We also have physical rental locations for in-person bookings.
While we cannot guarantee a specific make or model, you can choose a category (e.g., compact, SUV) during the booking process, and we'll do our best to provide a vehicle that matches your preference.
To book a rental car, you'll need to provide your personal information, including your driver's license, contact details, and payment information. International visitors may need to provide additional documentation
Yes, you can modify or cancel your reservation online or by contacting our customer support. Please review our cancellation policy for any associated fees.
We may require a deposit or pre-authorization on your credit card to secure your reservation. The amount can vary based on the rental duration and car category.
Certainly, we provide an invoice or receipt detailing all charges at the end of your rental. You can also request an electronic copy for your records.
We accept payment via credit card, debit card, or other approved payment methods. You can settle the rental fees at the end of your rental period.
In addition to the rental fee, you may incur charges for fuel, optional equipment, additional drivers, and taxes. These charges will be outlined in your rental agreement.
Yes, we offer the option to prepay for your rental during the booking process. This can help expedite the pickup process and streamline your experience.
We typically accept payment in British Pounds (GBP). If you're using a foreign currency, your bank may apply an exchange rate and conversion fees.
Yes, we prioritize the security of your payment information. Our website and payment processing systems adhere to industry-standard security protocols.
Yes, we prioritize the security of your payment information. Our website and payment processing systems adhere to industry-standard security protocols.
You should bring a valid driver's license, passport or ID card, the credit card used for the reservation, and any additional drivers' documents if applicable.
Yes, it's essential to perform a thorough inspection of the vehicle before driving. Make note of any existing damages or issues, and report them to the rental agent.
Yes, you can request additional equipment during the pickup process, subject to availability. We recommend reserving such items in advance to ensure availability.
Please return the car with a full tank of fuel and in the same condition as when you received it. Be mindful of road rules and parking regulations during your rental period.
If you encounter any technical issues, contact our roadside assistance immediately. We will provide guidance on how to proceed and ensure your safety.
Our refund policy varies based on the timing of your cancellation. Please review our cancellation policy for specific details on refunds.
Refunds are typically processed within a few business days. However, it may take longer for the refund to reflect in your account due to bank processing times.
Refunds for early returns depend on the terms of your rental agreement. We recommend discussing this with our rental agents when returning the vehicle.
Refunds are generally provided in accordance with our cancellation policy. However, there may be specific circumstances outlined in our terms and conditions where refunds are not granted.
If you believe you were incorrectly charged, please contact our customer support. We will investigate and address any billing discrepancies as needed.
If you encounter any issues with your refund, please contact our customer service team. We will assist you in resolving any concerns and ensuring a timely refund process.
At Family Star Passenger Transport By Rented Buses UK LTD, we're dedicated to providing safe, reliable, and comfortable transportation solutions tailored to your family's needs
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